Frequently Asked Questions


Learn more about how 5G connectivity will benefit all Canadians


About 5G

5G is the next generation of wireless network technology, which will eventually replace the 4G/LTE networks we currently operate. The increased speeds, data capacity and number of connections that 5G provides will foster new technologies that our current infrastructure is unable to support.

Consumers will notice that the technology allows for faster speeds and more data to reach more locations, including within buildings and in densely populated areas.

Global estimates indicate that most global 5G will become commercially available in 2020. Some countries have already commenced testing.

For Canada, we must start by making sure that spectrum auctions are open and fair – without set asides, headstarts or special treatment - so the operators most passionate about delivering on the promise of 5G can build national networks that deliver social and economic benefits to all Canadians.

Telecommunications networks operate on different radio frequencies – similar to how certain TV channels work on different frequencies.

The 3.5GHz band is the first global 5G harmonized band, meaning that new 5G devices will be manufactured to communicate on this frequency.

The Federal Government has said it will begin auctioning Canada’s 3.5GHz spectrum in 2020, which will set the stage for what 5G will look like in Canada.

Unfortunately, the auction frameworks for other important bands, such as 600 MHz, set aside significant amounts of spectrum for certain operators, making it harder for national carriers like TELUS to build the leading networks we need to keep Canada on the cutting edge of technology.

We need a fair auction process because with 5G, the stakes are too high. if the federal government fails to prioritize securing Canada’s economic and technological future, we risk falling behind the G8 - and many other countries - to the detriment of startups and national innovation.


Community Benefits

5G will play a critical role in improving access to a variety of services - including healthcare, education and business - regardless of where Canadians live and work. Several trial projects like remote surgeries and autonomous cars have already proven to be tremendously successful.

TELUS For Good is focused entirely on providing critical access to technology for some of Canada’s most vulnerable citizens. From providing mobile phones to those leaving foster care so they can stay connected, to equipping mobile health vans to help vulnerable populations, TELUS is committed to using our technology to ensure that all Canadians have access to the incredible potential of connectivity.

Read more about TELUS For Good here.



5G technology will allow for seamless and lightning-fast connections, regardless of where you are located. For example, remote areas that previously struggled with poor connectivity will be able to access the same speeds available in urban areas.

Transitioning from 4G to 5G technologies requires significant investment in upgrading our networks.

A smooth transition will also require the support of consumers and the government. As we move toward key milestones, we must work together to ensure that this new technology is delivered on time, and in a way that best supports all Canadians equally.

5G technology will bring faster speeds and more connections – like upgrading from a two-lane highway to a 128-lane freeway- to all parts of the country. In order to do so in a way that benefits all Canadians equally, we have to ensure that we get it right right from the start, or we risk falling behind.